Octopus customers struggling with high winter energy bills may be able to access financial support through a fund designed to give extra help to those in need. The Octo Assist Fund is a £15 million customer support scheme designed to give extra help to people most in need.
Direct financial support for customers through the scheme includes Octopus applying credit to an existing customer’s account to reduce or clear existing debt. One of the Daily Record Money Saving Scotland Facebook group members got in touch to share that through the fund, she had £952 credited to her account last week, taking her energy account balance to zero.
She explained: “I filled in the form with Octopus before winter as I was paying my bills off each month through Direct Debit which at the time was £375, but it was predicted to rise to around £700/£725 per month in December and January. Octopus advisors told me if I was in debt they could help me and would look at my account by this summer.”
