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Daily Mirror
Daily Mirror
Business
Evie Townend

O2 announces huge shake-up - and it'll make it easier for you to upgrade your phone

Mobile network O2 has announced a change to its phone contracts - and it'll make it easier for you to get a new phone.

Phone contracts normally require you to wait until the end of the term to upgrade to a new device.

However, O2 customers can now swap their phone to a different model as many times as they like through the new Switch Up service.

The option is now available for new and existing customers on a Plus Plan at no extra cost.

For those on other plans, you can add on Switch On as a bolt on for £3.99 a month.

There are no limits on how long customers need to have had their phones to be able to switch, and it does not matter how long is left on the existing contract.

However, you should keep in mind that you'll be entered into a new contract - so you'll be tied to O2 for a longer period of time.

You will technically be starting a new contract.

Switch Up is not available for Sim-only plans or if you're behind on your bill.

While there is no fee to change your phone, the new contract may end up being more - or less - than your original.

The phone you're giving back to O2 must also be in a good enough condition for it to be refurbished and sold on.

O2 says "reasonable wear and tear" is acceptable, however it has listed a number of scenarios where you won't be able to swap.

For example if the screen is cracked or there's water damage.

To complete a Switch Up, you will have to take your phone into the nearest retail store for it to be checked over.

The Switch Up feature will automatically be applied to O2 customers on a Plus Plan (Getty Images)

Gareth Turpin, chief commercial officer at Virgin Media O2 said the company was giving customers "even more freedom and flexibility".

He said: "O2 Switch Up gives our customers the power to decide what phone they have and when they have it, all on their terms and with the peace of mind that their previous phone won’t go to waste."

Do other networks offer a similar option?

EE offers an Upgrade Anytime policy but a fee applies if customers are within the first 12 months of their existing contract.

Whereas, Vodafone said its customers can upgrade to a new phone for free when they are at least three months into their original plan.

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