
Late last year, we reported on controversy surrounding NZXT's "Flex" PC rental scheme. Back then, NZXT founder and CEO Johnny Hou posted a YouTube video apologising for various failures and promising to do better. But it turns out whatever measures NZXT put in place haven't been enough for some customers, following the filing of a class action lawsuit.
The class action complaint was filed in the Northern District of California (Case No. 4:25-cv-06604, Burns v. Fragile Inc. and NZXT Inc. and available on the US government's Pacer website) on August 5, 2025. Up front and centre, it claims NZXT and its partner in the Flex PC rental scheme, Fragile, "conspired to defraud consumers through gross misrepresentations and illegal business practices."