A woman filmed herself on a New York City street and said an iced coffee was horrible. In the clip, she said, “Wow, this is really horrible. It’s like a sugar bomb in my mouth, and there’s no coffee flavor.” The review was tied to Kawaii Cafe, a Vietnamese specialty coffee shop in New York City’s West Village. Kim Lee, owner of Kawaii Cafe, later posted a response on TikTok under the account @kawaiicafe.nyc.
The video has gained 5.1 million views. Kim said the cup and drink in the review did not match what her shop serves. She said she checked camera footage, the point-of-sale system, and the staff who worked that shift. Kim said she found no sign the reviewer had been inside the store. She said, “I’m 99% sure she not got the drink from us.”
