Last month, we covered a story where a customer's $10,000 RTX Pro 6000 graphics card's PCIe component got split in half after the customer accidentally forgot to remove the card from their machine before shipping it to another location. Now, NorthridgeFix has provided an update, revealing that Nvidia is providing the customer with a replacement card, despite the customer technically breaking the original card. Additionally, Nvidia also wants the customer to return the damaged RTX Pro 6000 to them so its technical team can troubleshoot the card.
This is the second time that we have seen Nvidia replace a customer's GPU, even though the original damage was caused by user error. The first time we saw this was when a customer of an RTX 5090 Founders Edition accidentally damaged their card after attempting to install a waterblock on it (and voiding the card's warranty in the process). After NorthridgeFix published a video on the customer's 5090 FE, and complained that Nvidia did not provide replacement parts needed to fix the card, Nvidia replaced the customer's card anyway.
