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AAP
AAP
Health
Luke Costin

NSW service diverts more than 1000 a month from EDs

New South Wales Nurse NSW Ambulance
NSW's Virtual Clinical Care Centre makes contact with about one in 14 triple-zero callers. (Flavio Brancaleone/AAP PHOTOS)

More than 200 people a week are being diverted away from busy emergency departments by a new health service hurriedly put together during the COVID-19 pandemic.

Faced with increasing triple-zero calls in NSW during the late 2021 lockdowns, the state ambulance service stood up a small virtual care team to ease paramedics' workload 16 hours a day.

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