It begins with a phone call. A 10-year-old boy rings, asking for help because his mum’s not coping, she’s been drinking and can’t look after him. A teacher calls, concerned about a student who keeps missing school. A neighbour rings because there’s often shouting next door and the parents of the kids who live there have started smoking ice again.
The New South Wales child protection helpline receives hundreds of thousands of calls a year, largely from teachers, doctors and police who suspect children are at risk of abuse and neglect. If a child is in danger it’s designed to be their gateway to help.