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TechRadar
Ellen Jennings-Trace

Now that's an embarassing U-turn - bank forced to rehire human workers after their AI replacement fails to perform

A developer writing code .
  • Australian CommBank announced 45 workers would be replaced with AI
  • However the decision has now been reversed after the AI failed to live up to humans
  • Workers have received an apology from CommBank

Australia’s Commonwealth Bank has provided a useful example of how not to introduce AI tools after being forced into an embarassing clim-down.

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