A Nottinghamshire care service where one person claimed they were left in bed for an average of 15 hours has been hit with an inadequate rating from inspectors. Jigsaw Homecare Limited, based in Mansfield, was inspected by healthcare watchdog the Care Quality Commission (CQC) and has since been placed in special measures.
Inspectors found that the service, which supports 124 people in their own homes, had evidence of a culture which “significantly disregarded the needs of people”. Elderly people who use the service and their relatives said there was “no consistency” to call times and lengths, with one person saying that they are “left in bed for an average of 15 hours”.
Another relative claimed: “Sometimes the bedtime call is really early, mum likes the bedtime call at 7pm, but it is often early, they have done the bedtime call at 4pm”. A spokesperson for the firm said it was “working hard” to achieve a ‘good’ CQC rating. Inspectors visited the service in February 2022 after receiving concerns in relation to staffing, safeguarding, call times and management.
