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Nottingham Post
Nottingham Post
Entertainment
Lynette Pinchess

Nottingham pub's response to customer who complained happy hour was 'too busy'

Many pubs are struggling as the cost of living crisis keeps customers away. But it seems one in Nottingham has the opposite problem, which has led to a complaint.

The man, called Mike, left a three star review for the Trent Navigation, saying: "Happy hour, too crowded. Only stopped for a pint."

The pub has been particularly busy this week thanks to the the good weather and on Saturday when its outdoor undercover venue, The Big Shed, was heaving before Nottingham Forest's last game of the season against Arsenal, a game in which the Reds beat the Gunners 1-0 to secure their Premier League survival.

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The negative review prompted a retort on Twitter from the people behind the venue in Meadow Lane: "Ah man, sorry Mickey Boy. We'll try and make sure a drinks offer doesn't bring us any custom next time. Anyone would think we're a business. "

Others backed the pub up. One said: "How dare you put on an offer to try and drive up custom and then make it to busy for other people." Another added: "Bless him I like a quiet pint every now and then too but I’d know where to go. Imagine leaving a review."

Fans who have been to the pub recently left more positive feedback. One man said: "Fantastic atmosphere on match days. Great selection of ales and helpful staff."

Another posted: Since the Big Shed has been added this pubs gone from a 4 to 5 star. Good own brewed ales, the odd guest ale. Large outdoor bar (for special events) big outdoor screen. Fantastic pub."

It's not the only time the pub has hit back at a customer, with the pub once accused of being 'bored and sad' for opening on Christmas Day.

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