A veteran was left "stranded" after missing her train when a taxi company failed to collect her. Hannah Jones, 37, moved to Canada 15 years ago where she served the Royal Canadian Mounted Police, but she recently came to Nottingham for a few days to visit one of her brothers.
As her brother had to be at work one Monday morning, Hannah decided to book a taxi with Nottingham Cars three days in advance from her brother's home in Carlton to Nottingham Train Station on the morning of Monday, May 23. The train was due to take her to St Pancras Station in London, where Hannah would then connect to Burgess Hill.
She said: "Everything seemed fine and I got a confirmation that they would pick me up. I booked it for an hour before my train was going to be there and Google said it was going to be a 15 minute drive so that would give them plenty of time if they were late."
