A Northumberland care boss has thanked the "angels" who "worked tirelessly" to help turn around a care home formerly rated inadequate and deemed unsafe.
Birkinshaw Manor in Bedlington - previously known as Baedling Manor - was hit with a damning Care Quality Commission inspection report in 2020, and even investigated by both the police and Northumberland County Council over safeguarding concerns. But now, a new inspection has validated improvement work carried out by an entirely new management.
The home's operator has changed - it is now run by Vital Care Services North East - and new manager Nicola Undeldorf was brought in around 18 months ago to bring the home up-to-scratch. After an inspection in January this year, inspectors have confirmed they're pleased with the progress made.
