Northern has announced its intentions to make it easier for customers to swap their ticket to another train on the same day if an unexpected delay occurs.
Following a wave of strikes over the past year, many rail customers have been subjected to a series of delays and cancellations. Now, Northern has partnered with rail ticketing app Seafrog which will allow customers to swap their tickets from £2.50.
By using the Seatfrog app, Northern customers can even swap any 'Advance Purchase' tickets that were intended for one train. These type of tickets are often the cheapest without a discount, however, they were previously accompanied by strict restrictions on dates and times for travellers.
Mark Powles, commercial and customer director at Northern, said: "Railcard discounts aside, ‘Advance Purchase’ tickets offer the cheapest fares on our network. But with those low prices came strict restrictions on travel dates and times.
“As such, we know some customers that had ‘Advance Purchase’ tickets were frustrated when their plans changed but they couldn’t easily change their train ticket."
Customers can change their 'Advance Purchase' ticket from one day before their original departure date to up to 10 minutes before their original train is due to leave the station. Iain Griffin, co-founder of Seatfrog, said: “Two thirds of the 1.8 billion train tickets purchased every year are advanced tickets which cost less, but lock passengers into rigid travel plans with no wiggle room.
"We know life doesn’t work to a set timetable and from today Northern passengers will no longer have to miss out on unplanned life moments because of ticket restrictions."
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