Almost twelve months after Storm Arwen caused power outages lasting up to two weeks across the North East, Northern Powergrid has met with residents in one of the worst-affected areas to explain what has been done to ensure the chaos is not repeated.
The freak storm saw around 225,000 homes in the UK left without power, and Northern Powergrid came in for heavy criticism for their response to the crisis.
The company's communication strategy was particularly singled out after its website crashed due to the sheer number of users, while estimates for the restoration of power were often hugely optimistic.
