A business boss complained to Premier Inn over his room stinking of smoke - only to be slapped with a £100 fine and accused of doing it himself. Mark Mallender checked-in for an overnight stay at the budget chain hotel in Dover, Kent, while travelling for work.
When checking into his double room he noticed a cloying smokey smell in his room, which was strongest in the bathroom. Spotting the window was open, the 40-year-old initially believed it to be from someone puffing away outside and that the pong would pass.
But when he returned to his £49 double room after grabbing dinner, the smell still lingered so Mark popped down to reception to report it. The training course managing director was given a customer complaint card and then endured an unsettled night where he struggled to sleep due to the smell.
