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The Guardian - US
The Guardian - US
Politics
Rose Hackman

No reward for leaning in: the workplace toll of emotional labor

illustration shows woman's head breaking apart in the middle, with an error message that says 'error: you are showing negative emotion. resume emotional labor protocol?'
Even digitally, Devin had to present as upbeat and non-threatening. Illustration: Rita Liu/The Guardian

When Devin McNalley, a Michigan native, landed a job in marketing at a large legacy automotive company in her 20s, she couldn’t wait to prove her worth. Her university degree in communications and a self-starter attitude that had transformed a server job into a PR one made her believe she could do good work, get noticed, and even start to meaningfully climb the corporate ladder.

Devin was entering a male-dominated industry, but she didn’t blink at it. Her mother was among the first generation of women to enter white-collar industries en masse in the second half of the 20th century. The figure of a corporate woman was normal to her, and she had good reason to believe her qualifications, combined with her natural intelligence, charm, and assertiveness, would work in her favor as she sought to get ahead.

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