A small business owner in Victoria, Australia, has ignited a larger conversation about civility and respect in the hospitality industry after publicly calling out a group of diners who reduced a teenage staff member to tears.
Ben Arnold, owner of My Little Kitchen in the scenic town of Healesville, took to Facebook to denounce the behavior of a group of eight customers who became irate after being turned away due to lack of space.
“No means no! It’s that bloody simple,” Arnold wrote in a fiery post that has since gained traction online.
