In the listless early weeks of January – my resolutions for self-improvement already gone to the dogs – I was asked to conduct an experiment that those in my life who are over 40 deemed “lovely”, and everyone else regarded with unbridled horror: I was asked to spend a week picking up the phone and calling people rather than texting.
What a cakewalk, you say. Not quite, say those aged 18 to 34 – 61% of whom prefer a text to a call, and 23% of whom never bother answering, according to a Uswitch survey last year. Such is the pervasiveness of phone call anxiety that a college in Nottingham recently launched coaching sessions for teenagers with “telephobia”, and a 2024 survey of 2,000 UK office workers found that more than 40% of them had avoided answering a work call in the previous 12 months because of anxiety.
