Get all your news in one place.
100's of premium titles.
One app.
Start reading
The Guardian - UK
The Guardian - UK
Technology
Andrew Anthony

No app, no entry: How the digital world is failing the non tech-savvy

Ryanair Audrey
Composite illustration of a shopping trolley, airplane, car park and hand holding a mobile phone that shows pounds coming out of a cash machine
Digitalisation has created what is often a generational tech divide. Illustration: Observer Design

Whatever the word is for the opposite of heartwarming, it certainly applies to the story of Ruth and Peter Jaffe. The elderly couple from Ealing, west London, made headlines last week after being charged £110 by Ryanair for printing out their tickets at Stansted airport.

Even allowing for the exorbitant cost of inkjet printer ink, 55 quid for each sheet of paper is a shockingly creative example of punitive pricing.

Sign up to read this article
Read news from 100's of titles, curated specifically for you.
Already a member? Sign in here
Related Stories
Top stories on inkl right now
One subscription that gives you access to news from hundreds of sites
Already a member? Sign in here
Our Picks
Claude Lalanne’s bronze monkey armchair with ostrich leather seat sold for $1.079 million
Sotheby’s auction in December 2025 saw the sale of a remarkable gilt-bronze armchair by Claude Lalanne, which captured attention with its elaborate vines and monkey embellishments. This particular design, created in 1998, was the pioneer among Lalanne’s 'Singerie' armchairs to attract a successful sale. The high demand for Lalanne's artistry…
The Times of India
The Times of India
Jimmy Kimmel on Trump’s Nobel prize ‘snub’: ‘Thanks a lot, Norway. You made our baby cry’
The host discussed being called a ‘loser’ by Trump and the appointment of the new White House press secretary
The Guardian - US
The Guardian - US
5 Coffee Creamers That Add More Sugar Than You May Realize
Coffee creamer can make a morning cup taste like a coffeehouse treat, but a little splash can add more sugar than you might expect. Many popular flavored creamers contain around 5 grams of sugar per tablespoon, even when their sweetness doesn’t seem especially strong. The serving size is also smaller…
Grocery Coupon Guide
Grocery Coupon Guide
Restaurant Kids’ Meals vs. Fast Food: Which Is Actually Cheaper?
A kids’ meal is usually marketed as a smaller, cheaper option for children, but the best value depends on what comes in the box. Some meals include a full entrée, a side, a drink, and dessert for less than an adult combo. Others offer noticeably smaller portions, making the savings…
Grocery Coupon Guide
Grocery Coupon Guide
Soulja Boy Teases 2028 Presidential Run as Rapper Reveals His 'New Chapter' and Political Priorities
Soulja Boy 2028 speculation grows after the rapper asks for votes, outlines four political priorities and leaves his presidential campaign intentions uncertain.
International Business Times UK
International Business Times UK
Mark Zuckerberg Almost Gets Sick After Sipping Guinness as Online Critics Joke About His 'First Beer'
A clip of Mark Zuckerberg appearing hesitant after sipping Guinness on a podcast has prompted jokes on Reddit, while his reaction remains open to interpretation.
International Business Times UK
International Business Times UK
Fourteen days free
Download the app
One app. One membership.
100+ trusted global sources.
Download on the AppStore Get it on Google Play