A family has received an apology after their loved one endured a six-hour wait for an ambulance before suffering a fatal heart attack.
NHS Lothian bosses issued the apology after initially denying any failings. But the region's health board was reprimanded after the patient's child took their complaint to a government watchdog.
An investigation by the Scottish Public Services Ombudsman (SPSO) found ‘unreasonable delays’ in administering antibiotics to the individual, referred to as ‘A’ in a report, who had an excruciating 360-minute wait. Alison MacDonald, nurse director at NHS Lothian, has now apologised to the patient’s family, Edinburgh Live has reported.
