NHS 111 firm admits fault for not sending ambulance to baby who later died

The call handler referred baby Ben Condon for a GP appointment, a decision the coroner said was affected by ‘bias’. Photograph: PA

A private call handling firm operating the NHS 111 non-emergency service has admitted it was at fault for failing to send an ambulance to a baby boy who died shortly after falling ill, an inquest has heard.

Ben Condon, who was born premature, died aged two months at Bristol children’s hospital in April 2015 after developing a respiratory illness.