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The Independent UK
The Independent UK
National
Liam James

NHS 111 delays ‘leave patients waiting 20 times longer than target’

NHS NHS 111 Amanda Pritchard
Getty

Patients calling NHS 111 are being left waiting for operators to answer 20 times longer than the expected time, according to new figures.

The service aims for calls to be answered in less than 20 seconds on average but the latest provisional data shows the average answer time in July was 395 seconds, or six and a half minutes.

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