Nexus has responded to Ed Sheeran fans' criticism at the Metro 'madness' following Friday night's concert in Sunderland.
The concert saw a record-breaking excess of 60,000 fans of the pop sensation travel to and from the Stadium of Light via various modes of transport, including the Metro service.
And although Nexus said that they added extra trains and later services to accommodate for the unusual surge of users - many were furious over lengthy queues and long waits while trying to access carriages.
