NEW YORK — It’s the end of an underground era: The city’s venerable subway station agents are leaving their token booths.
A new plan rolled out Thursday created expanded roles for the longtime subway workers as the decades-old subway system staple is phased out, with employees now expected to spend much of their shifts outside the booth providing customer service and a variety of other duties.
“The expectation is the majority of their time will now be spent ... helping customers, giving directions, being out on the platform,” said NYC Transit President Richard Davey said inside the Fulton St. station in Manhattan. “Making sure that our customers are being served in real-time.”
