The Department for work and Pensions (DWP) has published details on how the proposed new Health Transformation Programme will change the entire PIP service from finding out about benefits and eligibility through to decision-making and payments. The new strategy also highlights how the programme will make “improvements to existing ways to claim and introduce an optional online service”.
One of the key planned changes is around the frequency of face-to-face assessments. The document states that claimants “will only have a face-to-face assessment if this is the most appropriate method and it may be unnecessary for the customer to have an assessment at all”. At present, PIP claimants may be invited to attend a consultation in-person, by video call or over the phone.
It also states: “The transformed PIP service will deliver a simpler application process for customers with more information and support available to those who need it, including helping them decide whether applying for PIP is right for them.”
DWP will also implement improved evidence gathering to enable the Programme to “better tailor the service to the customer’s circumstances”.
The strategy also said that “simplifying and automating the PIP journey and tailoring how the customer is assessed will mean many customers get a decision on their claim much quicker”.
Claimants will be able to apply, upload evidence, track progress and see payment details online.
It added: “Communications and notifications will be simpler and easier to understand (and for those on the digital journey, they will be available to receive and submit electronically) so that customers understand their claim decision and how the evidence they provided supported it.”
The Programme is procuring new assessment provider contracts, which will start operating from 2024, five years before the new Health Assessment Service rolls out nationwide from 2029.
You can read the ‘Health Transformation Programme evaluation strategy’ online at GOV.UK here.
To keep up to date with the latest cost of living news, join our Money Saving Scotland Facebook page here, follow us on Twitter @Record_Money, or subscribe to our newsletter which goes out Monday to Friday - sign up here.
READ NEXT
PIP assessment top tips for people due a consultation over the phone, in-person or by video call
New calls for DWP to amend 'discriminatory' PIP rules for disabled people going on holiday abroad
PIP provides up to £691 each month for thousands of people with these 24 respiratory conditions
Older people with any of these 57 health issues could be due up to £101 each week
DWP could provide up to £691 each month for people with any of these 70 neurological conditions
