The Department for work and Pensions (DWP) has published details on how the proposed new Health Transformation Programme will change the entire PIP service from finding out about benefits and eligibility through to decision-making and payments. The new strategy also highlights how the programme will make “improvements to existing ways to claim and introduce an optional online service”.
One of the key planned changes is around the frequency of face-to-face assessments. The document states that claimants “will only have a face-to-face assessment if this is the most appropriate method and it may be unnecessary for the customer to have an assessment at all”. At present, PIP claimants may be invited to attend a consultation in-person, by video call or over the phone.
It also states: “The transformed PIP service will deliver a simpler application process for customers with more information and support available to those who need it, including helping them decide whether applying for PIP is right for them.”
