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Daily Mirror
Daily Mirror
Business
Levi Winchester

New Look introduces new £1.99 fee - and shoppers aren't happy about it

New Look has started charging customers £1.99 to return online orders as part of a new trial.

The new fee applies to postal returns. Shoppers can still return online orders to stores in person for free.

New Look told industry publication Retail Week the charge was to help “recover costs”.

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