Anyone who has worked in a customer facing job has probably had a run in with a rude or angry customer, disgruntled by the service.
Amid these more irate instances, there are also reports of cases of sexual harassment by customers and clients that staff are widely unable to protect themselves against.
From groping of waitstaff to inappropriate comments directed at shop assistants, a new amendment to the Equality Act 2010 could make employers liable to protect their staff against these actions.
