A New Jersey woman is speaking out after paying over $400 for hair highlights that left her with a solid brown color and a frustrating customer service experience that made things even worse. Nancy Medrano, a TikTok creator known for her relatable and straightforward content, shared a six-minute video detailing her disappointing visit to Pretty Little Studio in Matawan.
What was supposed to be a fresh look with chocolate brown and caramel highlights turned into a $375 service (plus tip) that left her with hair that didn’t match the reference photos she provided. Medrano’s video, posted in April 2026, walks viewers through the entire experience, from the initial consultation to the moment she realized her hair looked nothing like what she’d agreed upon.
