
The customer service call button was pressed on the CTA Blue Line headed toward Forest Park. “I need the gap filler at the next stop,” the gentleman says into the speaker. Silence followed.
A minute passes, and he presses the button again. “I need the gap filler at the next stop,” he repeats. He’s sitting in a wheelchair, and I mentally piece together that he’s asking for something he needs to get off the train. The customer service speaker muffles a sound in return, but it’s inaudible.