Airlines are now required to provide passengers with prompt automatic refunds when their flights are delayed or canceled, as per a new rule from the Department of Transportation announced on Wednesday. The regulations, to be implemented over the next six to 12 months, also ensure automatic refunds for delays to checked bags and failure to provide paid-for extra services.
Passengers are entitled to a refund if their flight is canceled or significantly changed and they decline alternative transportation or travel credits offered. This includes domestic flights delayed by over three hours and international flights delayed by more than six hours.
