The newly-appointed managing director of Avanti West Coast has claimed the under-fire train operating company has 'turned a corner' after months of delays, cancellations and passenger frustration.
Andy Mellors, who assumed the role last Monday, issued a public apology and said he would be personally 'touring the network' to meet frontline staff in Greater Manchester and beyond.
Speaking in Manchester at a board meeting of Transport Focus, an independent watchdog for transport users, Mr Mellors said train cancellations it was responsible for have been 'driven down over consecutive periods' - a fact he said showed a 'significant improvement' from the 'double digit' cancellations hitting passengers at the turn of the year.
