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Evening Standard
Evening Standard
Business
Simon Hunt

New AI tools risk undermining consumer trust, warns competition watchdog

Consumers are at risk of being exposed to a fresh wave of scams, misinformation and manipulation through new AI tools, a report by the UK competition regulator has warned.

The Competition and Markets Authority (CMA) has said the evolution of large language models (LLMs) and other machine learning techniques exacerbate existing online harms and risk undermining consumer trust in businesses who use them.

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