FAQs
How much is standard shipping and how long will it take?
At Neutrogena, standard shipping costs $8.99 and takes approximately 7-10 business days.
How can I contact Neutrogena?
If you need to contact Neutrogena, you can do so by calling on the following number: 1-888-984-2464. Their phone lines are open: Mon - Fri, 9:00am - 5:30pm. Alternatively, you can email them. To do this, head to the Neutrogena website, scroll to the bottom of the page, and click the ‘Contact Us’ button. Then, scroll to the option to contact them via email.
Can I track the status of my order?
Yes, you can. To track the status of your order, simply head over to the Neutrogena website, log into your account, and click on the ‘Order History’ page which you can find in the ‘My Accounts’ section of the website. There, you will be able to find out more information regarding the whereabouts of your order. Please note that tracking information might take a few days to be available for you to use.
What payment methods are available to use at Neutrogena?
At Neutrogena, they have a range of payment options for you to choose from. They accept payments from major credit and debit cards including Mastercard, Maestro, Visa, and Discover. They also accept alternative payments from Klarna, Apple Pay, and PayPal.
What is the returns policy at Neutrogena?
At Neutrogena, they have a 30-day returns policy. If you’re not 100% satisfied with your purchase, you’ll have up to 30 days after your original purchase date to return it. The cost of making a return is the responsibility of the customer which means any shipping costs will be deducted from your refund. To create a return, simply fill in your return form (which you can find at the bottom of your order invoice). Then, pack your order back into the original packaging, and place your return form inside. Finally, send your return via a method that works for best you. Once Neutrogena has received and processed your return, allow up to 45 days to receive your refund.
Hints and Tips
Newsletter Deals:
Keep up to date with all of the latest Neutrogena news and new product releases when you sign up to the Neutrogena newsletter using your email address. When you do, you can be one of the first to hear about exclusive offers and promotions, and even get 15% off your first order. So, sign up now so you can start saving yourself some money!
MyNeutrogena:
If you’re a loyal customer at Neutrogena, and they’re your go-to for anything skincare related, why not join their membership program, MyNeutrogena? If you do, you can enjoy a fantastic variety of perks and rewards, as a thank-you for being a loyal and devoted customer of Neutrogena. Enjoy birthday treats, free shipping on all orders, sneak peeks into sales, new products, and more - all free of charge!
Gift Sets:
Whether you’ve got your eye on more than one thing for yourself, or you’ve got a birthday coming up, check out the gift set section on the Neutrogena website. When you do, you could find everything you’re looking for, all together in one little bundle, for a fraction of the price! So, give yourself, or someone special, the gift of being one step closer to achieving all of their skincare goals, without having to splash the cash!
Bestsellers & Skin Quiz:
Unsure what will work best for you, or whether it's the right thing for your skin needs? Luckily for you, at Neutrogena, they have a handy skin quiz that you can take so you can find out exactly what kind of products will benefit your skin the most. Alternatively, if you’re tight on time, check out the bestsellers section where you can shop some of the most-loved and popular skincare products that you’ll be able to count on. That way, you won’t have to worry about wasting your time or money purchasing products that don’t work for you, and that take space up in your bathroom cabinet. So, whether it’s a Hydro Boost Hydration Duo to help beat your dry skin, Rapid Firming Lift Duo to fight away those aging lines, or Oil-Free Moisture Borad SPF so you can protect your skin from the sun at all times, you’ll find something just right for you or a friend, and at fantastic prices too!
How to Use Your Neutrogena Promo Code
- Stock up on some skincare essentials and save yourself some money while you do, with one of our available Neutrogena promo codes.
- Once you’ve found a promo code that works for you, head over to the Neutrogena website and add your desired purchase(s) to your basket.
- Then, click on the basket icon in the top right corner of the Neutrogena website.
- Enter your preferred promo code in the promotional code box which you can find on the right side of the screen under your cost breakdown.
- Finally, click the ‘Apply’ button to enjoy your savings.
