If you need to call Social Security, expect a long wait to get someone on the line. While the agency says it’s using technology to reduce call times, news reports say phone waits have exploded. An employee union official and an advocacy organization describe chaos at the offices.
The agency says in a press release it has reduced the average speed of answer on its 800 number to 13 minutes, which it says is a 35% reduction compared to this time last year and over a 50% reduction compared to last year’s annual average.
