A large portion of railway station ticket offices in England will close following an industry announcement.
Industry body the Rail Delivery Group (RDG) unveiled proposals which could result in nearly all offices being shut while only those at the busiest stations will remain open. It's part of a move to "modernise customer service" while the industry faces increased pressure from the government to save money following dips in revenue caused by the Covid pandemic.
It is understood train companies across England will begin passenger consultations in relation to the ticket office closures. Meanwhile, trade unions and disability groups have expressed outrage over the move, fearing it could lead to job losses and could neglect some vulnerable passengers.
