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TechRadar
TechRadar
Craig Hale

Nearly all retailers have now implemented AI, but many are still waiting to see business value

Retail UiPath
Someone typing at a keyboard, with an ecommerce shopping cart symbol floating in the air.
  • 97% have implemented AI, but 47% are waiting for meaningful AI ROI to be realized
  • 79% say key operation decisions still require manual intervention
  • AI could seriously help Q4 shopping habits

New research has claimed even though nearly all (97%) retailers have implemented AI in some form, more than two-thirds (69%) say they only respond to operational problems after those issues have already affected commercial performance, implying that most aren't planning ahead.

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