Amidst Opposition scrutiny, Kerala Chief Minister Pinarayi Vijayan has defended the “streamlined approach” to handle complaints during the ongoing Navakerala Sadas.
Addressing the media at Payyannur in Kannur on November 20, 2023, Mr. Vijayan cited “time constraints” for not personally receiving complaints and announced the introduction of 20 counters per venue dedicated to handling petitions and complaints during Navakerala Sadas.
“Petitions will now be accepted three hours before the Navakerala Sadas begins, with separate counters for senior citizens, differently-abled individuals, and women. A swift resolution system is being developed, and the status of petitions and complaints can be tracked on the website www.navakeralasadas.kerala.gov.in by entering the receipt number or the mobile number associated with the complaint,” he said.
