Nationwide customers have been reporting issues with debit card transactions with payments declined in shops and online. Disruptions to the building society's system were reported by Birmingham Live, which said technology website Downdetector reported over 100 issues.
It added that 31 percent of users had faced issued transferring cash and 25 per cent have had issues with mobile banking. "My account balance is higher than it should be and I can’t seem to make payments online," one person fumed.
"My banking app isn't showing anything since this morning," agreed another. Another said: "Come on now, I need to go grocery shopping but can’t as my card is declining - every month there is something new!"
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Nationwide said: "We're sorry, a small number of debit cards are being incorrectly declined online and in shops at the moment. We're working to fix this as quickly as we can." There is a Nationwide branch in Clumber Street in Nottingham.
Nationwide has advised customers who have used their cards today to be patient, as "it might take longer than usual for the pending transaction to appear". Nationwide said online: "If you're in desperate need of access to your money but your online services are down, you should be able to go to your local bank branch to withdraw your funds as normal." It added: "If you don’t have a local bank branch nearby or you're unable to get there, try and call your bank or contact it on social media to ask what to do."
