Nationwide’s £100 payouts labelled ‘unfair’ by some customers

Some Nationwide customers say they will move their money or submit a complaint because they are not deemed eligible for the Fairer Share scheme. Photograph: Hannah McKay/Reuters

A £340m cash giveaway kicks off next week when one-off payments of £100 apiece will start appearing in the bank accounts of 3.4 million Nationwide building society customers.

However, the unprecedented payout has created a “haves” and “have nots” split within the society’s membership, with some longstanding customers and people holding multiple Nationwide products angry at being excluded.