Nationwide customers have been left angry after their debit cards were declined in shops and online.
The building society has confirmed a "small number" of debit card payments are being incorrectly declined online and in shops on Tuesday, April 19, the Mirror reports. Nationwide said it was experiencing issues in a Tweet following complaints from customers.
Replying to one customer on Twitter, it said: "We're sorry, a small number of debit cards are being incorrectly declined online and in shops at the moment. We're working to fix this as quickly as we can."
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Outage tracker DownDetector shows the technical glitch started around 1pm today. According to its breakdown, most of the complaints (43%) are to do with online banking.
Some 32% of people are having trouble with transferring funds, while 25% are complaining about mobile banking.
In a tweet to Nationwide earlier today, one customer said: "Is there problems with account balances? I made a purchase but the money is still in my account and hasn’t been taken."
Another said: "I am trying to make a withdrawal from my Sky betting account to my Nationwide account [but] it's not going through.
"It is being declined from your side. Have there been some issues blocking this?"
A third tweeted: "Any issues with online banking? My account balance is higher than it should be and I can’t seem to make payments online. No messages on the app."
A fourth complained: "I need to go grocery shopping but can’t as my card declining. Every month there is something new."
Nationwide has advised customers who have used their cards today to be patient, saying "it might take longer than usual for the pending transaction to appear". The Mirror has contacted Nationwide for comment.
It isn't the first time the building society has been hit by technical issues.
Customers saw payments going into their accounts delayed on New Year's Eve - just days after a separate outage in the run-up to Christmas.
