Less than a week after it announced plans to replace its human helpline staff with an A.I. chatbot named Tessa, the National Eating Disorder Association (NEDA) has taken the technology offline.
“It came to our attention [Monday] night that the current version of the Tessa Chatbot…may have given information that was harmful,” NEDA said in an Instagram post. “We are investigating this immediately and have taken down that program until further notice for a complete investigation.”
