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Windows Central
Windows Central
Technology
Jennifer Young

My Xbox Ally X is broken — as ASUS admits it's experiencing "high repair volume"

Asus Currys United Kingdom ROG Jennifer Young
A black ROG gaming handheld console sits in an open black box on a wooden surface. The box displays controller graphics with vibrant icons.

My Xbox ROG Ally X is dead. Long live the Xbox ROG Ally X. I'm joking because if I'm not laughing, I'm crying.

I spent 800 Great British Pounds ($1,095 USD) on this device in September 2025, only for it to very randomly give up the ghost. I’m sharing this because my customer service experience so far hasn't exactly filled me with confidence — and poor customer service is something ASUS has become notorious for in the past. How will I fare this time around?

My Xbox ROG Ally X just ... stopped turning on

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