Imagine this: you’re a remote data entry worker. You’ve met your daily target, processed 340 records, and have timestamps to prove each and every one of them. Then your manager gives you a weekly report that says you’re “idle” for 23% of your workday and calls for a meeting about it.
This is what happened to a worker at an insurance firm who recently shared his story online. What’s the culprit? Software that tracks productivity and tags any four minutes without mouse motion as downtime. What's the problem? A big part of their job includes reading documents and waiting on a legacy database from 2009 that takes 35 seconds to load each record. None of that moves a cursor.
