My Tough Mudder event was cancelled but they won’t refund my tickets. What are my rights?

‘In some cases, you will be entitled to a cut-and-dry refund. In others, the ACL defers to the provider’s terms and conditions. It all hinges on the reason why the event was changed or cancelled.’ Photograph: Alamy

I bought two tickets for Tough Mudder Hunter Valley 2025. The event was cancelled with only one week’s notice so I couldn’t get a refund for the flights. Tough Mudder refused to refund the tickets and only offered a rollover to a rescheduled event in November, which I was not able to attend. Since then, it has said I can rollover to an event in 2026 or 2027, including other events under the Spartan group, but there are no Tough Mudder events scheduled in New South Wales. I just want my money back. – Noelle, Tasmania

Event cancellations or changes are a fairly fraught consumer space, as these are generally unpredictable and can really disrupt people’s lives and expectations. But the Australian Consumer Law is clear about your entitlements.