A New Jersey woman seemed baffled by Hermes’ customer service after the company took more than a year to return her bracelet while trying to charge her $110 for a simple repair.
In a video with over 4.2 million views posted this August, Michaela (@michmazur) explained how she dropped off a bracelet gifted by her father, only to face immediate complications. When she went in on March 22, 2024, it took over an hour for staff to even “look at [her family],” which she attributed to their appearance. When a representative finally arrived, they added additional steps to the repair process.
