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The Guardian - UK
The Guardian - UK
Business
Miles Brignall

My O2 mobile contract was cancelled against my will

O2
Mobile phone contract was with O2, then out of the blue it was switched to Plan.com.
Mobile phone contract was with O2, then out of the blue it was switched to Plan.com. Photograph: IanDagnall Computing/Alamy

For the last three years I’ve had a mobile phone contract with O2, which has been excellent. Out of the blue, I was phoned by a salesperson suggesting I should renew it.

I was assured, on several occasions, that my contract would stay with O2. Having renewed, I then discovered it was actually with another firm called Plan.com.

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