Two years on, the email still makes me cry. Whenever I read it, I’m taken back to when the message popped up in my inbox, working from home on a dull lockdown afternoon. It was from a terminally ill woman. She had just weeks to live, yet here she was thanking our team for sorting out her compensation, meaning that, as she put it, “I can live my last few days in peace.”
When I first read the email, I got a real lump in my throat. It was only a year after my mum had died, and there was something about this woman’s predicament that really hit home. She was relatively young, only middle-aged. But her email also reminded me of the important work we do at the Financial Services Compensation Scheme (FSCS), which protects customers if their financial service provider goes out of business, and how we can make a palpable difference to people’s lives.
