My identity had been stolen but Three failed to respond

Identity theft meant that a Vodafone customer was accused of owing money to Three Photograph: True Images/Alamy

A fraudulent phone contract has been taken out in my husband’s name and he is now threatened with court action.

At the start of May he received a letter from a law firm stating he owed money for a Three phone contract. He explained that he’d never bought a phone from that company – he has been with Vodafone since 2001.