A passenger has hit out at Etihad Airways after her husband’s luggage came back in a plastic bag with the clothes inside found ripped to shreds.
Karen Nowland, from Glasgow, and her husband boarded a flight from Manchester Airport to Colombo last week. When they arrived at the Sri Lankan airport, Karen said their luggage came out on the baggage carousel clearly ripped and ‘in a plastic bag’.
The passengers then discovered the clothes inside the bag were also shredded beyond wear. Posting on Twitter, Karen demanded an explanation from the airline as she asked “What on earth happened?”
