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The Guardian - AU
The Guardian - AU
National
Melissa Davey Medical editor

My Health Record: after 12 years and more than $2bn, hardly anyone is using digital service

doctor accessing computer
New research shows that pharmacists and ED doctors and nurses are increasingly using My Health Record, but overall use remains low. Photograph: Carly Earl/The Guardian

Twelve years after the introduction of My Health Record, Australians are struggling to access their medical information, while clinicians report frustrating difficulties uploading and finding vital health details such as pathology results and diagnostic tests.

The latest annual report from the Australian Digital Health Agency shows just 2.69 million of the 23 million people registered for a My Health Record accessed it in 2020-21. While this is an increase of 14% from the previous year, it was largely driven by people accessing Covid-19 vaccination records and Covid-19 test results.

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